You got something to ask? Find our relevant Frequently Asked Questions here

Type your questions inside the box below…

The Log in URL is

You need the Terminal ID, User ID and Password. These details are provided by the Admin through the email which you provided to them.

Your Login Credentials will be processed for 3-5 business days upon receipt of your requirements.

 The products available includes the following:

  1. Domestic and International Airline Bookings
  2. Domestic and International Hotel and Tour Bookings
  3. Bus Bookings
  4. Ferry Bookings
  5. Visa/Passport Assistance
  6. Travel Insurance
  7. MORE…

Log in on your All-In-One Booking Portal >> Scroll down and look for “SERVICE CHARGE Button” >> Click the button and input your desired Service Charge for Domestic and International Flight Bookings.

Click this link and click the LOG IN button and it will redirect you to the Log-In Page. Click “Forgot Password” and input all the needed details. An email will be sent to you where you can change your password. Change/update your password and log in.


If not, you may email [email protected] with the following details:





Yes. You need to have sufficient funds in your booking portal in order to book flights successfully. For example, the price of the ticket is 5000, you need to have not less than 5000 balance in your booking portal.

For you to have funds in your booking portal, you need to request for TOP UP. Send the amount you want to load in your booking portal through our nominated mode of payments and once done, send your proof of payment to [email protected] with your Name and Terminal ID. Take note that there is 50 pesos charge per transaction.

You need the following details from your client/s in booking flights:

  1. Full Name
  2. Date of Travel/Return
  3. Origin
  4. Destination
  5. No of persons travelling (adults, PWDs, children)
  6. Preferred Airline
  7. Preferred Time of Travel
  8. Add-On Requests (Baggage or Meals)
  9. Photo of their valid ID
  10. Other information you think are needed.

Below are the major requirements needed by the client to travel:

  1. Travel Pass
  2. Acceptance Letter
  3. Authorization letter
  4. Traze App


There might be additional requirements depending on the destination of the client. To make sure, coordinate with our Support Team at [email protected]

Terminal ID

*Preferred Destination:

*ETA (Expected Time of Arrival) 

*ETD (Expected Time of Departure)

*Preferred Activities:

 *Number of People:

*Preferred Hotel:

Other Request:


The Reservations Team will send you the quotation which you can present to your client/s.

Yes, all rates provided by the Reservation Team are inclusive of your commission as Travel Agent. Commission is minimum of 200/pax and maximum of 500/pax.

No. Airfare is not yet included. The rates provided are just inclusive of the tour and accommodation. You need to have your own quotation for the airfare.

Refund depends on the terms and conditions of the suppliers. However, full refund can only be guaranteed provided that the travel date is affected by any of the following: adverse weather conditions, ie typhoons, etc. or any other events that are beyond the control of the suppliers (man-made/natural). Voluntary cancellation will be subject for approval and certain charges may apply.

IMPORTANT: Once a request for a rebook has been filed, it can no longer be reverted. If you are definite, click PROCEED.

IMPORTANT: Once a request for a CANCELLATION has been filed, it can no longer be reverted. If you are definite, click PROCEED.

IMPORTANT: Only Cebu Pacific Air and Philippine Airline offer this service. Conversion to Travel Voucher depends on the Airline’s Terms and Conditions.

For ADD-ON REQUEST, please email our Support Team at [email protected] with the following details: 












Important Note: 

  1. Requests for Add-On should be done 48 hours prior to the departure date. 
  2. You can only request additional baggage once for each ticket.